About the role
We are looking for a passionate Customer Success Partner/Account Manager who will partner with, and ensure the long-term success of our customers.
You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful adoption of our product according to the client organization needs.
This is an account management + sales + technical delivery position requiring a strong understanding of the ‘cloud phenomenon’, enterprise solutions and professional services. The role will provide you with the opportunity to work and grow in a dynamic organization and evolve as part of a young, creative and enthusiastic team.
Assessment Fit
A Recognic team member is a highly motivated individual with a phenomenal amount of passion and energy for whatever he/she engages in; Who respects honesty, integrity, initiative and creative approach to problem solving; An inspiration to colleagues, he/she is a tenacious, and highly driven professional with a proven record of success and with a strong empathy for people - clients, partners, colleagues or vendors.
Are you,
- A successful rainmaker having engagement expertise with technology executives?
- Willing to learn, re-learn, research, break, fix, build, re-build and deliver awesome presentations to solve real business/consumer needs?
- Able to conceptualize the right solutions for complex and diverse business needs?
- An agile critical thinker, trying to improve things you witness around you?
- An open source enthusiast also familiar with cloud products and solutions?
- Able to work independently?
Key Responsibilities
- Managing a set of predefined customers & also handhold the end to end pilot / production onboarding lifecycle for new prospects with sales. Identify and grow opportunities within existing accounts and collaborate with the Central Account Management Team for upsell and cross-sell of Searce products and services.
- Operate as the lead point of contact for any and all matters specific to your customers
- Acting as the key interface between the customer and all relevant divisions.
- The role demands you to be more than just a communication layer between business and engineering, the minimum expectation is basic understanding of the cloud ecosystem, how the Product functions at the ground level, so that you are enabled to handle the majority of customer nuances without much engineering intervention.
- Distill the complex customer problem statement in the area of Document AI into smaller simpler development pieces which can be explained to engineering.
- Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly/yearly initiatives like Strategic Business Reviews, Planned Events and Enterprise Engagements to internal and external stakeholders
- Forecast and track key account metrics
- Responsible for consistent customer engagement and high customer satisfaction
- Assist with high severity requests or issue escalations as needed
- Keeping a close track on clients’ business strategies/feedback, market trend, competitive landscape and operating methods for constants business improvement.
- Expertise in dealing with a variety of sales situations & acquire clients on “value based selling”.